Join the club. I was waiting for Win 7 to replace my 10 year old
laptop, but when a local retailer advertised a nice Toshiba with the
free upgrade I caved, I purchased it in August and I even asked the
sales clerk if he was sure it was eligible for the upgrade and he said
of course it is! Then after I try to get the upgrade, and can't,Toshiiba
tells me there is a 'known issue' and they're working on it. after a
few weeks, I write them again, and get the same response. Then, after
two months they tell me "Oh, you have the 'basic' version of Vista.
you're not eligible for upgrade." Well thanks for delaying long enough
to prevent me from returning the damn thing! I won't spend another cent
on Toshiba crap or even Microsoft, ever again. Apple, here I come!