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HP StorageWorks Data Vault - Server Recovery and Factory Reset

NOTE: This document applies to HP StorageWorks Data Vault X510.

Server Recovery and Factory Reset

To help recover or reset the server, the server includes a Server Recovery Disc. Using this disc requires a DVD drive.

Server Recovery attempts to recover all data and restore the folders. However, because of the state of the system prior to the recovery, not all data may be able to be recovered or integrated into the folder structure.

In this article...

Choose Server Recovery or Factory Reset

Recover or Reset the Server

No Server Found

Server Recovery Fails

Choose Server Recovery or Factory Reset

The following table will help you determine whether to choose Server Recovery or Factory Reset.

CAUTION: During Server Recovery, all system settings, such as user accounts and settings, are lost. You will need to recreate them. During Factory Reset, in addition to losing all system settings, the data on all drives is lost.

Choosing Server Recovery or Factory Reset

Choose Server Recovery if...

Choose Factory Reset if...

Server operating system has been corrupted.

The partition data on the other storage drive is corrupted.

Disk replacement - partition data on other storage drives are okay.

You are giving away or selling the server. See the caution below this table.

If you have lost your password.

Server’s system hard drive has been replaced.

CAUTION: Factory Reset does not remove data from the drives; instead, it allows the existing data to be overwritten. To insure that your data can never be accessed, use a “shredder” program that overwrites the hard drives with random numbers or meaningless data.

Top Recover or Reset the Server

If the Home Page is open on your computer, close it before proceeding.

Insert the Server Recovery Disc into a PC DVD drive.

The Server Recovery program automatically starts.

Click Next on the Server Recovery dialog.

Figure 1: Server Recover screen

Follow the instructions on the Rebooting your server into recovery mode dialog and click Next .

Figure 2: Rebooting your server into recovery mode dialog screen

Uninstall the HP StorageWorks Data Vault and Windows Home Server Connector.

Click Start , Control Panel and select Add or Remove Programs .

Select HP StorageWorks Data Vault and click Remove .

Select Windows Home Server Connector and click Remove .

Attach an network cable directly between your PC and the server.

Unplug one end of the server Ethernet cable from your router or switch.

Plug the free end of the Ethernet cable into your computer so there is a direct connection between the server and the computer.

Prepare the server for recovery or reset.

If the server is on, hold down the Power button on the back of the server for at least 4 seconds to force the server to shut down. If the server is not on, skip to the next step.

On the back of the server, press the Power button to restart.

While the Health indicator light is blinking aqua white and red , press and release the status/recovery button on the front of the server using a paper clip.

Figure 3: Location of status/recovery button

If recovery mode is successfully initiated, the Health indicator light blinks violet .

Please wait while the server enters recovery mode and click Next .

This may take up to 15 minutes.

During the recovery process, the following may happen:

If the recovery program cannot find the server, see No server found .

If the Server Recovery cannot recover the partition data, the progress bar will go to 100% and then back to zero and start over.

If the recovery fails, see Recovery fails .

Select Server Recovery or Factory Reset and click Next .

For help deciding which option to select, see Choose Server Recovery or Factory Reset above.

Follow the instructions on your computer to complete the server recovery or factory reset.

Click Finish on the Server recovery complete dialog box to reboot your server.

Once the server reboots, the server lights will be breathing aqua white .

Re-connect the Ethernet cable to your router.

Complete the server software installation on the computer where you performed the Server Recovery or Factory Reset and all other network computers.

No Server Found

If the recovery program cannot find the server, the most likely causes are:

The Recovery Mode was not successfully initiated—repeat step 4 if you did not push the Status/Recovery button while the Health indicator lights was blinking red and aqua white.

A firewall is blocking the connection - configure the firewall to allow the Windows Home Server Recovery application or to allow connections over TCP port 8192 and UDP port 8192. If opening these ports, be sure to close them after the recovery has completed. For more information, see the vendor’s documentation.

The network connection is not working.

Server Recovery Fails

If the recovery fails, one of the following messages will be displayed:

The server disks could not be reformatted.

The partition data on the server could not be written.

The primary volume on the server could not be written.

The recovery image could not be loaded.

The most likely cause for these messages is a connection failure.

Make sure that you are using a wired connection to the server from the computer you are using to do the recovery.

Check network connections.

Repeat the server recovery or factory reset.

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