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Compaq ProSignia 300 manual table of contents:

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...U.S.A. Compaq, Systempro, Deskpro,
Compaq Insight Manager, Registered U.S. Patent and Trademark Office.
ProSignia, Systempro/XL, ProLiant,... be trademarks and/or registered
trademarks of their respective companies. MAINTENANCE AND SERVICE GUIDE COMPAQ
PROSIGNIA 300 SERVERS First Edition (December 1994...

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...Service Guide is a troubleshooting
guide that can be used for reference when servicing the Compaq ProSignia 300
Server. Compaq Computer Corporation reserves the right to make changes without
notice. Symbols The following text and symbols mark special...

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... outlet only Locating Additional
Information The following documentation is available to support these
products: o o o o o o User Documentation Compaq Service Quick Reference Guide
Service Training Guides Compaq Service Advisories ...

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Chapter 1. Illustrated Parts Catalog
Chapter 1.0 Introduction This chapter provides the illustrated parts
breakdown and a spares parts list for the Compaq ProSignia 300 Server. Chapter
1.1 Exploded View and Spares Parts List

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Table 1-1. Spares Parts List - Compaq
ProSignia 300 Ref Description Part Number CHASSIS: -------1 Chassis
194491-001 2 3 4 5 6 J Hood Side Access Panel Front Bezel... Drive rails)
System Fan with Bracket and Guard Board Guide and Speaker Holder 197836-001
194486-001 194485-001...

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... 16 Power Supply 200W BOARDS:
------17 System Board I/O 18 Processor Board for 5/75 MHz Processor (not
included) Processor Board for 5/90 MHz Processor (not included) 5/75 MHz
Processor Chip with Heatsink 5/90 MHz Processor Chip with Heatsink ... Module
(70 ns) 16 MB Memory Module (70 ns) 139139-001...

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27 28 29 30 31 32 33 34 35 36 37 2.1 GB
Fast-Wide SCSI-2 Drive 4.3 GB Fast-Wide SCSI-2 Drive Tray Load CD-ROM Drive
(Internal) Tray Load CD-ROM Drive (External) 1.44 MB, 3.5" Diskette Drive 1.2
MB, 5.25" Diskette Drive 2/8 GB DAT Drive with Compression 525 MB ACA Tape
Drive 1.2 GB ACA Tape Drive ...

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... Part Number
--------------------------------------------------------------------------MISCELLANEOUS:
-------------47 Battery 160274-001 48 49 50 51 52 Maintenance and Service
Guide System ROMpaq Option ROMpaq Shipping Boxes Shipping Box & Buns
211462-001 * 143198-001 * ...

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.../module-level removal and replacement
procedures for the Compaq ProSignia 300 Server. After completing all necessary
removal... Peripheral Component Interconnect (PCI) options. To service the
Compaq ProSignia 300 Server, you will need the following: o Torx T-15
screwdriver o Ethernet loop back plug o...

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... all external peripheral devices from
the server. Chapter 2.3 Side Access Panel/Front Bezel WARNING High voltage
present. Extreme care must be taken when running the Compaq ProSignia 300
Server without the system unit cover on

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To remove the Side Access Panel 1.
Loosen thumb screws (3) on back bezel. 2. Slide side access panel back and
then out. To remove the Front Bezel 1. Remove front bezel retaining screw (1).
2. Push friction tabs up (located underneath bottom edge of bezel) and pull
forward. 3. Pull bezel forward ...

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3. Slide hood cover backward and then
up. 4. Reverse steps to replace the hood. Chapter 2.5 Air Baffle IMPORTANT:
Never run the ProSignia 300 Server without the air baffle installed. NOTE: It
is not necessary to remove the air baffle to remove any of the server...

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The ProSignia 300 Server has two 3 1/2
drive bays and three 5 1/4 drive bays.

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1. Remove side access panel and front
bezel. 2. Disconnect power and signal cables from rear of drive. 3. Remove
retaining screws (2). 4. ...: When replacing hard drives remove rails before
returning the hard drive to Compaq. Replacement rails are not included in hard
drive spares kit. Cable Folding ...

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Chapter 2.7 Boards This section
describes how to remove and replace the processor board, memory modules,
option boards, and the system board. Processor Board

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1. Remove retaining screw and pull board
straight out. 2. Reverse steps for processor board installation. Memory

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.... 6. Run Compaq System Configuration
Utility if installed memory size has changed. The Compaq ProSignia 300 Server
comes standard with 16 MB of ECC system memory. Memory can be expanded to a...
3. o SIMM modules must be 60 or 70 ns. Do not install 80 ns SIMMs in the
server.

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.... Non-JEDEC SIMMs may adversely
affect data integrity Table 2-1 shows a sample of typical memory
configurations for the Compaq ProSignia 300 Server. Table 2-1. Example of SIMM
Upgrade ... MB 208 MB 2x32 MB 2x32 MB 2x32 MB with system board memory (16 MB
Option Boards

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1. Remove any cables connected to board.
2. Remove retaining screw and pull board straight out. System Board

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1. Remove all expansion boards. 2. Label
and disconnect all cables from system board. 3. Remove retaining screws (5).
4. Gently press the I/O panel release tabs and slide the system board forward
far enough to clear the retaining stops. WARNING Care should be taken when
handling the thin metal ...

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..., or dispose of in fire or heat above
90oC, incinerate, or expose to water or fire. Use only replacement
battery/clock modules supplied by Compaq Computer Corporation. Disposal of the
battery/clock module should be accomplished within compliance of local ...

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return methods.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

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... bracket. 6. Remove screws at rear
and top of power supply (4). 7. Lift power supply out pulling switch and cable
through chassis. 8. Reverse order for replacement. NOTE: When replacing power
supply, make sure that the power switch cable is properly threaded through the
bracket ...

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... The microprocessor can be HOT.
Allow sufficient time for the microprocessor and the processor board to cool
before handling 3. Remove the processor board. 4. Remove clamp by pressing
down and lifting up (1). 5. Unlock the connector by lifting on the release ...

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1. Align Pin 1 of the microprocessor
with Pin 1 of the Zero Insertion Force (ZIF) Socket. 2. Press the
microprocessor into the microprocessor socket. 3. Lock the release lever.
IMPORTANT: Avoid excessive force when installing the new microprocessor into
the ZIF socket. If the microprocessor does ...

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...This chapter describes software and
firmware diagnostic tools available for the Compaq Server products. These
include: o Power-On Self-Test (POST) ...Installation Program CD contains the
SmartStart program and many of the Compaq utilities needed to maintain your
system, including:...

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... from the ROMPaq diskette. See steps
1 and 2. Chapter 3.2 Power-On Self-Test (POST) POST is a series of diagnostic
tests that run automatically on Compaq computers when the system is turned on.
POST checks the following assemblies to ensure that the...

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... listed in Table 3-1 include all
codes generated by Compaq products. Your system will generate only those ...
error, which caused Replace failed this power-up the server to crash, assembly
as has been logged... Replace the system Board Failure board. Run the Compaq
System Configuration Utility 104 - ASR ...

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... corrupt Configuration Nonvolatile or
jumper installed. Utility and Memory Invalid correct 172 - 1 None Nonvolatile
Run ... correct Error Probable Source Code Beeps of Problem Action 175 None
EISA or PCI board ... Complete Utility and correct 178 - Processor None
Processor type or step Run the System ...

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Memory Error processor board in the slot
indicated. Option Cache Memory Error Option-Cache Memory ...Error Probable
Source Code Beeps of Problem Action 207 - Invalid None Memory module
installed Verify ... cache Replace cache with Error size. 256K cache.
(ProSignia VS only 213 - System 1 Short System ...

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...with your Controller or mouse
controller Authorized Error failure. Compaq Reseller 304 - Keyboard or None
Keyboard, ... Failure display controller 501 - Display 1 Long, Video display
Replace the Adapter Failure 2 Short controller. video board Error Probable
Source Code Beeps of Problem Action 601 -...

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...Assignment COM3 or COM4. correct.
Conflict 1600 - Server None Server Manager/R board Run Diagnostics.
Manager...spinning 1612 - Primary 2 Short Primary power supply Replace power
power supply has failed supply ... error. Run the System 0 does not
Configuration support DMA Mode Utility and correct 1731 ...

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1 does not support DMA Mode
Configuration Utility and correct 1740 - Fixed Disk None ... disk drive
error. Run the System 0 does not Configuration support Block Utility and Mode
correct 1761 - ... disk drive error. Run the System 1 does not Configuration
support Block Utility and Mode correct 1771 - ...

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... failure, Inspect for Array -
External internal temperature cooling fan ProSignia VS alert or open side
failure or side Drive Subsystem ... failed assembly as indicated or contact
your service provider Error Probable Source Code Beeps of Problem Action
1782 - Disk Controller Failure None Hard disk ...

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... Configuration Configured Utility and
correct Error Probable Source Code Beeps of Problem Action 1786 - Drive
Array Recovery Needed. The following drive...F1 to incorrectly disabled. See
note restart the replaced: Drive Y below. computer with Select "F1" to the
drive array continue - drive disabled. ...

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... might also be displayed
inadvertently due to a bad power cable connection to the drive or by noise on
the data ...routing. Error Probable Source Code Beeps of Problem Action 1789
- Drive not None ... orderly system will Accelerator memory. shut-downs to
automatically be Power was then restored avoid ...

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...Error Code Probable Source Code Beeps
of Problem Action 1793 - Drive Array - Array... while the system was
Accelerator to Accelerator in use, power was the correct Configuration
interrupted while drive... disabled. Configuration Utility to re-configure the
Compaq IDA-2 without the Array Accelerator. None...

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... long + 2 short 2 Long Power is
cycled. Check fans. beeps 2 Short Temperature too hot. Processor fan not
installed or spinning Run System None A ... (DIAGS) Diagnostic error codes
occur if the system recognizes a problem while running the Diagnostics
program. These error codes help ...

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... steps before starting problem
isolation procedures: 1. Ensure that there is proper ventilation. The computer
should ...Run the latest version of Diagnostics. Table 3-2. Primary Processor
Test Error Codes Error Description ... page registers test failed Replace the
processor board and re-test for error ...

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.../or jumper settings. 4. Run the
Configuration utility. 5. Replace the processor board and re-test. 6. Replace
the ...Reinsert memory modules in correct location 201 - xx Memory machine ID
test failed The following steps ...1. Replace the system ROM and re-test. 2.
Replace the processor board and re-test.

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...xx Increment pattern test failed 2.
Replace the processor board and re-test. 210 ... Random pattern test failed 3.
Replace the memory expansion board and re-test..., self-test failed turn off
the computer and connect the keyboard. 304 - xx ... board and re-test Table
3-6. Video Display Unit Test Error Codes...

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...Description Recommended Action Code
501 - xx Video controller test failed The following steps ... 501 - xx through
502 - xx Video memory test failed 516 - xx:... x 200 mode test failed Video
screen memory page test failed 1. Replace ... - xx Diskette write/read/compute
diskette power and signal test failed ...

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...Replace the media. 2. Run the
Configuration utility Table 3-8. Monochrome Video Board Test Error Codes
Error Description Recommended Action Code 802 - xx Video memory test failed
The following steps apply to ... codes 802 - xx and 824 - xx Monochrome video
text mode 824 - xx: test failed 1. ...

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... test failed 1. Run the Configuration
Utility and verify the drive type. 1702 - xx Fixed disk read test failed 2.
Replace the fixed disk drive signal and power cables and 1703 - xx Fixed disk
write/read/ re-test. compare test failed 3. Replace the fixed disk drive
controller and re-test. 1704 - xx ...

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... 1717 - xx Fixed disk ECC * test
failed 1719 - xx Fixed disk drive power mode test failed 1736 - xx Drive
Monitoring failed 1799 - xx Invalid fixed ... following steps apply to error
codes 1800 - xx through 1803 - xx CD-ROM Power failed 1823 - xx: 1. Replace
the CD-ROM and re-test. 1806 - xx CD...

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... Recommended Action Code 2402 - xx
Video memory test failed The following steps ... 9 x 14 character cell test
failed Video 80 x 25 mode 8 x 8 character cell ... 640 x 200 mode test failed
Video screen memory page test failed.... 3. Replace the Advanced VGA board or
other video board and re-test. 4. Replace...

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2416 - xx Video noise pattern test
failed Lightpen text mode test failed, no response 2417 - xx 2418 - xx ECG/VGC
memory test failed 2419 - xx ECG/VGC ROM checksum test ... VGA 2431 - xx 640 x
480 graphics test board or other video board failure and re-test. 4. Replace
the system ...

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...Recommended Action Code 7000 - 11
Processor (80186 Timer) Replace the Server Manager/R board and re-test for
error 7000 - 12 Processor (... 22 7000 - 23 7000 - 24 7000 - 25 7000 - 26
Processor (8570 RAM) ... Memory Disturb Address 7000 - 28 Memory HBM Replace
the Server Manager/R board and re...

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... - 46 ser_ext_int 7000 - 51 mdm_int
Replace the Server Manager/R board Enhanced 2400-Baud 7000 - ... codes 7000 -
78 Host ADC Measurements Replace the Server Manager/R board battery for 7000 -
78 and ... a DOS-based tool designed to run on all Compaq products that
contain a Smart SCSI Array Controller ...

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... messages and codes listed include
all codes generated by Compaq products. Your system will generate only those
codes that ... a file and, for severe situations, this file can be sent to
Compaq for analysis. In most cases, DAAD will provide enough information to
initiate problem resolution immediately....

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... the Diagnosis menu. Included with
each message is a probable cause and a probable solution or troubleshooting
routine. To view the problems detected by DAAD, select the Diagnosis ... onto
the IDA-2 board. You may need to run the Compaq System Configuration Utility
and disable the array ...

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... cache Possible data loss was
detected during power-up due to all of the batteries being below ... does not
recognize. Call your Authorized Compaq Reseller for the latest copy of DAAD
Accelerator ... Accelerator status: Warranty alert A catastrophic problem has
occurred with the array accelerator board....

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...reflect the removal or new position
Compatibility port problem detected You have the compatibility port ...latest
recommended version. Call your Authorized Compaq Reseller to obtain the latest
upgraded firmware ... be greater than 1.26. Call your Authorized Compaq
Reseller to obtain the latest firmware....

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...Disable command. This occurred
because of an operating system device driver. Restart the system. Run the
System Configuration Utility... and performance data due to a fatal command
problem such as drive time-out, or was unable to get the data due to these
features not being supported on the controller.

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...features have not been enabled. Run
the Compaq Diagnostics Utility 8.05 or higher to initialize ... recommended
version. Call your Authorized Compaq Reseller to obtain the latest upgraded
firmware ...and performance data present. Run the latest Compaq Diagnostics
Utility to properly initialize this drive...

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... drive may need to be replaced FYI:
Drive (bay) X is non-Compaq supplied The installed drive was not supplied by
Compaq. If problems exist with this drive, replace it with a Compaq drive
Identify controller data did not match with CMOS The identify controller data
...

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... recovery mode and is vulnerable.
Replace the failed drive as soon as possible Logical Drive X status = LOOSE
CABLE DETECTED A physical drive has a cabling problem. Turn the system off and
attempt to reattach the cable onto the drive. If this does not work, replace
the cable Logical Drive X status...

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... Data was found at re-initialization
in the posted write memory, however, the mirror data compare test ...read the
same data from both sides of the mirrored memory. Data loss will occur.
Replace the array ...array controller could not communicate with this drive at
power-up. This drive has not previously ...

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... firmware that has been soft upgraded
by the Compaq Upgrade Utility. However, the firmware running... by the
addition of new drives in the system. Run the Compaq Upgrade Utility to place
the latest firmware.... The drive may need to be replaced. Run the Compaq
Diagnostics Utility to determine if the drive...

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... screen for other error messages. Run
the System Configuration Utility to update the system configuration Chapter
3.6 Rapid Recovery Services The Compaq ProSignia 300 provides rapid recovery
services for diagnosing and recovering from errors. ...

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...select the pager number to call,
specify how you want the Server to recover from critical system faults, and
specify when ...the SmartStart installation process and can be modified
through the Compaq System Configuration Utility. The ASR depends on an
operating system driver that routinely notifies the...

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... limit, the Server will log an error
to the Critical Error Log and continue to boot the Compaq ... of the hard
drive o ASR configured to load the Compaq Utilities after reboot o Optional
Hayes-... operations, the administrator must have access to Compaq Insight
Manager or a communications software package...

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ASR Security The standard Compaq
ProSignia 300 security password features function differently during Automatic
Server Recovery-2 than during a ... through Inspect Utility, Diagnostics
Utility, Compaq Insight Manager, or the optional Server Manager/R. The
Diagnostics Utility either ...

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...Compaq Utilities Error Detected On
Boot Up The Server detected an error during the Power-On Self-Test NMI -
Expansion... Server failure Revision History Table Some errors can be
resolved by reviewing changes to the Compaq ProSignia 300 configuration. The
Server has an Automatic Revision Tracking (...

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... Inspect, Compaq Insight Manager, and
the optional Compaq Server Manager/R. The Revision History Table feature
allows ... Configuration Utility feature of the System Configuration Utility.
Chapter 3.7 ROMPaq The use of flash ROM in the Compaq ProSignia 300 and in
certain options controllers allows the...

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CAUTION Do not turn the power off
during a firmware upgrade. during upgrade may corrupt the upgrade. A loss of
power

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... 4.0 Introduction This chapter
provides switch and jumper information for the Compaq ProSignia 300 Server.
Chapter 4.1 System Board Compaq ProSignia 300 switch locations on the system
board are shown in the figure below. Switch SW1 is a six-position switch bank
(S1-...

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... ENABLED This switch is ignored and
the integrated ON DISABLED video is disabled if ROM detects an optional video
board installed S2 CONFIGURATION LOCK OFF * DISABLED System configuration
cannot ... locations of jumpers ID2, ID1, and ID0 on supported SCSI options.
Table 4-2. Jumper Settings ...

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... 32-Bit Fast-SCSI-2/P Controller o
Fast-Wide SCSI-2 Controller o Compaq NetFlex-Controllers Chapter 5.1 System
Unit Specifications Table 5-1. System Unit Specifications English ...America)
2.4A Current (nominal) 4.7A Fuse 6.3A 6.3A Power Supply 200W 200W
Temperature Range:

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... 1468 BTU Relative Humidity (non
condensing): Operating 20% to 80% 20% to 80% Non operating 5% to 90% 5% to 90
Chapter 5.2 Power Supply Specifications Table 5-2. Power Supply
Specifications English Metric Input Specifications: Nominal Line Voltage 100
to ...

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...60, 70 ns 32 Bits Any matched pair of
SIMMs Maximum Capacity 208 MB The Compaq ProSignia 300 supports a maximum of
208 MB of system RAM. JEDEC standard SIMMs must be installed in ... Rate
bits/sec (high/low) 500 K/250 K 500 K/300 K Bytes/Sector 512 512
Sectors/Track (high/low)...

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... Two Chapter 5.5 535 MB Fast-SCSI-2
Drive Specifications Table 5-5. 535 MB Fast-SCSI-2 Drive...ms Chapter 5.6
1.05 GB Fast-SCSI-2 Drive Specifications Table 5-6. 1.05 GB Fast-SCSI-2
Drive... rpm Average Access 10.5 ms Chapter 5.7 2.1 GB Drive Specifications
Table 5-7. 2.1 GB Drive Specifications...

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...KB 7200 rpm Average Access 9.5 ms 9.0
ms Chapter 5.8 4.3 GB Drive Specifications Table 5-8. 4.3 GB Drive
Specifications Fast-SCSI-2 Fast-Wide SCSI-2 Capacity 4293.6 MB 4293.6 MB
Block ... Integrated 32-Bit Fast-SCSI-2/P Controller Devices Supported Seven
* Data Transfer Method SCSI Bus ...

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controller, or a multi-channel
controller such as the Compaq SMART SCSI Array Controller Chapter 5.10
...-Bit Fast-Wide SCSI-2 Controllers Table 5-10. Compaq 32-Bit Fast-Wide
SCSI-2 Controller/E...-2 and Fast-Wide SCSI-2 Table 5-11. Compaq 32-Bit
Fast-Wide SCSI-2 Controller/P Drives Supported Up to ...

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...Controllers Table 5-13. NetFlex-L
ENET Specifications Network Topology Ethernet IEEE 802.3 Compliant Supported
Connectors RJ-45 (10Base-T) BNC (10Base2) AMD... MB/s (Reads Table 5-14.
NetFlex ENET-TR Specifications Dimensions English Metric Height 5.1 in. 12.9
cm Depth...

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...MB/s Table 5-16. NetFlex-2 TR
Specifications Network Topology Ethernet IEEE 802.5 Compliant Supported
Connectors RJ-45 DB-9 TI TMS380C26 TI Packet ... bus 33 MB/s Table 5-17.
NetFlex-2 DualPort ENET Specifications Dimensions English Metric Height 5.1
in. 12.9 cm Depth ...

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2 Coprocessors Data Transfer Method TI
Packet Blaster (TMS380FPA) 32-bit EISA bus master Max. Transfer Rate on EISA
bus 33 MB/s Chapter 5.13 NetFlex Connector Specifications Table 5-18. DB-9
Pinout Assignments Pin Token Ring Signal Wire Color 1 Receive Data (-) (Red)
2 3 4 5 6 7 8 GND Fused ...

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8 9 10 11 12 13 14 Not Used CI(-) DO(-)
GND DI(-) Fused +12 volts GND 15 Not Used Table 5-21. DB-26 Breakout
Connector Pinout Assignments Pin Ethernet Signal Port 1 Port 2 1 CI(-1) 2 3
4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 CI(+1) Not Used DI(+2) Fused +12
volts (2) Fused +12 volts (1) Not ...

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... 8 Not Used by 10Base-T Unassigned
Chapter 5.14 NetFlex Cable Specifications Table 5-23. NetFlex ENET-TR and
NetFlex-2 ENET-TR ... (UTP) 22-26AWG, 100 Ohm @ 1 MHz Distance Up to 100
meters from node to concentrator Ethernet cable specifications - AUI
Connector type Cable type DB-15 AUI cable to ...

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...All cable types that meet IEEE 802.5
requirements Token cable specifications - Unshielded Twisted Pair (UTP)
Connector type RJ-45 Cable ...) 22-26AWG, 100 Ohm @ 1 MHz Distance Up to 100
meters from node to concentrator Ethernet cable specifications - AUI
Connector type Cable type Distance DB-15 AUI...

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Connector type Cable type BNC RG 58 A/U
or RG 58 C/U Distance 185 meters Max length

Compaq
ProSignia 300 Manual

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