******************************************************************** Hewlett-Packard LaserJet CLJ3700 Printer Firmware Update/Download Release/Installation Notes ******************************************************************** Readme File Contents: I. Introduction --Purpose of this Readme File --What is included in a remote firmware update? --Who needs this Firmware? --Determining the current level of firmware II. Update Instructions --Single Device Update --Using the Embedded Web Server (EWS) --Using ftp from Internet Explorer --For Windows systems --Using ftp --For UNIX systems --For Macintosh systems --Using HP Web JetAdmin 7.x or 8.x to update the firmware to a single device and/or multiple devices --Device messages during a normal update process --Troubleshooting a firmware update III. Fixes and Enhancements provided with this firmware revision --Fixes and Enhancements provided with previous firmware revisions IV. Technical Assistance V. Legal Statements --Trademark notices --License and Copyright *************************** I. INTRODUCTION *************************** PURPOSE OF THIS README FILE This Readme file provides specific installation instructions and other information you should know before you perform a Print Controller firmware update for your CLJ3700 printer. Installation instructions are provided for Single or Multiple Printer Updates. This file provides specific installation and troubleshooting information. For additional information on the device features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer. WHAT IS INCLUDED IN A REMOTE FIRMWARE UPDATE? The HP CLJ3700 Remote Firmware Update file available from the hp web site contains firmware for the printer/mfp, embedded JetDirect (if applicable), all HP paper handling accessories used with the device and fax accessories (if applicable) in one convenient download file. When the Remote Firmware Upgrade file is sent to the HP LaserJet CLJ3700 firmware for the engine and all connected accessories are upgraded. WHO NEEDS THIS FIRMWARE? Similar to Hewlett Packard providing improved software for your HP CLJ3700 printer, Hewlett Packard will be providing firmware update for your mfp throughout its supported lifecycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below in section "III". Hewlett Packard will be providing firmware updates for your HP CLJ3700 printer throughout the support life of this product. These will be available on the HP support web site and other sources listed in Section IV below. DETERMINING THE CURRENT LEVEL OF FIRMWARE To determine the current level of firmware installed on the device: For Multifunction Devices: 1. Go to the devices control panel. 2. Press the "Menu" button. 3. Press the "INFORMATION" selection on the touch screen control panel. 6. Press the "PRINT CONFIGURATION" selection to print the Configuration Page. 7. On the printed CONFIGURATION page look in the section marked "Device Information" for the firmware date code. The firmware date code will look something like this: 20040322 07.000.0 For Single Function Devices: 1. Go to the devices control panel. 2. Press the green checkmark button. 3. Use the scroll keys and select the "INFORMATION" selection on the touch screen control panel. 6. Use the scroll keys and select the "PRINT CONFIGURATION" selection. 7. Press the green checkmark button to print the Configuration Page. 7. On the printed CONFIGURATION page look in the section marked "Device Information" for the firmware date code. ************************************ II. UPDATE INSTRUCTIONS ************************************ NOTE: Please be aware that an update in some circumstance may require approximately ten minutes to complete. UPGRADING THE NEW FIRMWARE TO A SINGLE DEVICE ------------------------------------------------- You can send an .RFU update to a device at any time; the device will wait for all I/O channels to become idle before cycling power. NOTE: If the firmware update involves a change in the format of NVRAM, the NVRAM settings will be lost and must be set again by the customer. The elapsed time for an update depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize. The I/O transfer time will depend on a number of things including the speed of the host computer sending the update and the I/O method (parallel, or network). The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the .RFU job in the queue will be printed before the .RFU update is processed. NOTE: The device will automatically restart after processing the update. USING THE EMBEDDED WEB SERVER (EWS): ------------------------------------- The EWS can be used in the majority of environments to easily update the firmware on most current devices. (TCP/IP) based network connection: 1. Open your web browser. 2. In the Address or Go to field, type the Internet protocol (IP) address that is assigned to the product (for example, http://192.168.1.1) or the host name (for example, npi[XXXXXX] or a configured host name such as http://www.[your_server].com). 3. On the Information tab, Select "Print" from the control menus on the left. 4. Select the xxxxxx.rfu file that you want to send by using one of the following options: • Click the button (under Option 1) to browse to a file that you want to send. -or- • Type the address (beginning with “http://”) in the Address field (under Option 2) to send a file that is available over your intranet. 5. Click Apply. USING FTP FROM INTERNET EXPLORER: --------------------------------- 1. Take note of the TCP/IP address on the configuration pages. To print the configuration page see the section above labeled "I. INTRODUCTION" NOTE: Before connecting to the printer, make sure that the printer is not in Powersave mode. Also make sure that any error messages are cleared from the control panel display. 2. Insure the "Enable folder view for FTP sites" box is checked on the Advanced tab under Tools/Internet Options. 3. Open the browser and type ftp://192.168.0.90 (this is an example. Use the TCP/IP address of the printer from step 1). The display will show a folder labeled Port 1. 4. Open Windows Explorer and navigate to the directory where the rfu file is located. 5. Drag the rfu file from Windows Explorer to the Port 1 folder in step 3. 6. The printer will display Performing Upgrade FOR WINDOWS SYSTEMS: -------------------- If the device is shared on the network, then the following command can be issued from a command prompt: copy /b FILENAME \\SHARENAME\PRINTERNAME where FILENAME is the name of the .RFU file, is the name of the machine, from which the printer is being shared, and is the printer's share name (do not type the angle brackets). If the device is attached locally, then the .RFU file can be sent directly to the printer with a COPY command from a command prompt or DOS window: copy /b FILENAME PORTNAME where is the name of the .RFU file and is the name of the appropriate device port (such as LPT 1). Setting the following on the devices control panel may help if a timeout messages is seen on the computer monitor during an update: Change the timeout in the control panel a. Press the "Mode" button and select the "PRINT" mode. b. Once this has been done the PRINT menus will be displayed on the touch screen control panel. c. Press the Menu selection d. Press the Configure Device selection e. Press the I/O selection f. Press the I/O Timeout selection g. Enter a value of 300 seconds with the 10 key hard buttons h. Press OK i. Press EXIT The following can also be set on the computer to help address a timeout message that is seen on the computer monitor during an update: From a command prompt or DOS window type the following command and press the enter key: Mode lpt1:,,p If the device is attached to a parallel port other than LPT1, then substitute the proper LPT port number in the MODE command. Once this command has been set the file can then be copied to the printer with the above mentioned COPY command. USING FTP: ---------- Remote firmware update using FTP on a direct network connection If your HP LaserJet product uses a direct network connection, you can use file transfer protocol (FTP) to update your HP LaserJet firmware. Complete the following steps: 1. Take note of the TCP/IP address on the EIO X JetDirect page (this is the second page of the Configuration Page printout). To print the configuration page see the section above labeled "I. INTRODUCTION" NOTE: Before connecting to the printer, make sure that the printer is not in Powersave mode. Also make sure that any error messages are cleared from the control panel display. 2. Open a DOS command window on your computer. 3. Type ftp (for example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90. 4. Press ENTER on the keyboard. 5. When prompted for user name and password press ENTER for each. 6. Type bin at the >prompt. 7. Press ENTER. 8. Type:put where is the location where the .RFU file was downloaded from the Web. For example, type: put C:\LJXXXX\ljXXXXFW.RFU and then press ENTER. 9. Once the download process begins and the firmware is updated on the printer you can type "bye" at the command prompt and then press ENTER to exit the FTP session. FOR UNIX SYSTEMS: ----------------- Any method that delivers the .RFU file to the printer will work, including: $ cp /home/yourmachine/FILENAME /dev/ # where XXXX is the appropriate parallel device # where /home/yourmachine/FILENAME contains the .RFU file. FOR MACINTOSH SYSTEMS: ---------------------- Mac OS 9.2.x Systems -- The first step in upgrading the CLJ3700 firmware is making sure you have the tools and files necessary for the update. You will need either Netscape, or the LaserJet Utility and the xxxxxx.rfu file that you downloaded with this ReadMe. The .rfu file is the actual firmware file for the LaserJet. -- Once you have the firmware file, Netscape, or the LaserJet Utility you are ready to begin the upgrade process. Upgrade using Netscape: 1. Launch Netscape 4.7 or newer. Disable FTP proxy setting if you are using a proxy connection to the internet. 2. In the url address box type ftp://<> (example - ftp://192.0.0.192) press the enter key to connect to the printer. 3. The browser window should show port1 as a directory. Drag and drop the xxxxxx.rfu file into the browser window. 4. A message window will appear "Are you sure you want to upload the dragged file.... Click the OK button. 5. Once the file is completely downloaded to the printer the display on the LaserJet will show the message "Performing Upgrade". 6. When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page to verify that the new firmware has been installed. Update using LaserJet Utility: 1. Launch the HP LaserJet Utility. 2. Click Select Printer and locate the printer you would like to upgrade on the network. 3. Select the printer on the right side of the dialog box, and click OK. An information dialog box for the HP CLJ3700 printer appears. 4. On the left side of the information dialog box, click Files. A dialog box appears that allows you to choose a file to be downloaded to the printer. 5. Click Select File. 6. Locate the CLJ3700fw.rfu file on your hard disk, and click the file name to highlight it. Then click Select. The Files dialog box updates showing the CLJ3700fw.rfu file under File to download. 7. Click Download. The HP LaserJet Utility starts downloading the file to the printer. A progress bar keeps you updated on how much of the file has been downloaded. While the file is downloading, the RECEIVING UPGRADE message appears on the control-panel display on the printer. After the file has downloaded to the printer the PERFORMING UPGRADE message appears on the control-panel display. Note -- The printer automatically turns off and then turns back on again after processing the upgrade. 8. After the printer has turned on again and finished initializing, print a configuration page to verify that the new firmware has been installed. See the "Determining the current level of firmware" section of this guide for more information. Mac OSX System 1. Open the Terminal application found in the Utilities folder; a terminal window will appear. 2. After the % symbol enter following information: ftp <> (example - % ftp 192.0.0.192) 3. The terminal window will list that you are connected to the printer and the JD FTP Server is Ready. 4. Press enter once since the JetDirect Print Server will accept a blank for the User Name. 5. Press enter once since the JetDirect Print Server will accept a blank for the Password. 6. After ftp> enter the following information: put <> (Example - ftp> put /users/computername/Desktop/laserjet_fw.rfu) ----------------------------------------------------------------- Note: To ensure that the entire proper path to the .rfu file is placed in the put command, type in put and a space, then click and drag the .rfu file on to the terminal window. The complete path to the file will be placed after the put command. ---------------------------------------------------------------- 7. When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page to verify that the new firmware has been installed. USING HP WEB JETADMIN 7.x OR 8.X TO UPDATE THE FIRMWARE TO A SINGLE DEVICE AND/OR MULTIPLE DEVICES --------------------------------------------------------------------- 1. Download the appropriate firmware update file from hp.com to a folder on your PC or the Web JetAdmin server. 2. Start Web JetAdmin 7.x. 3. From the Navigation section of the screen select the "Device management" selection from the dropdown menu. This is located in the top left hand section of the window. 4. Choose the "Device List " folder and select one of the following depending on what list your device/s are located under: > All Devices > Ungrouped Devices > New Devices You can also select the "Device Groups" folder if a device group has been created for the device/s you want to update 5. Once you have selected you list or group that your device is located in highlight the device/s you want to update from populated Device List or Device Groups List on the right hand section of the window. 6. Select "Update Printer Firmware from the Device Tools drop down on the top right hand section of the window. 7. Click the "Browse" button and locate the correct firmware image. 8. Select the file and Click on the "OK" button. 9. Select the "Update" button, found in the lower right portion of the window to start the update process. NOTE: Do not turn printer off during the update process! When the update process is complete, the printer will automatically reboot. NOTE: If the firmware update process fails, Web JetAdmin will notify you with a page with information regarding the reason(s) for failure. A link is provided to attempt the process again. DEVICE MESSAGES DURING A NORMAL UPDATE PROCESS ------------------------------------------------- The device displays three messages during a normal update process: Printer message Explanation -------------------------------------------------------------------- RECEIVING UPGRADE Displayed from the time the device recognizes the beginning of an .RFU update until the time the printer has verified the validity and integrity of the .RFU update. PERFORMING UPGRADE Displayed while the device is actually reprogramming the DIMM with the .RFU update. WAIT FOR PRINTER TO Displayed from the time the device has REINITIALIZE finished re-programming the code until the printer reinitializes. NOTE: To verify that the firmware update succeeded, print a Configuration page from the printer's control panel and verify the firmware datecode shown on the Configuration page is the same as the datecode of the .RFU file you downloaded. (See section I above for steps to print the configuration page) TROUBLESHOOTING A FIRMWARE UPDATE ----------------------------------- The following table lists causes and results for possible interruptions to the firmware update. CAUSE RESULT ---------------------------------------------------------------- Job cancelled from printer No upgrade has occurred. control panel Resend upgrade. Break in I/O stream during send No upgrade has occurred. (for example, parallel Resend upgrade. cable removed) Power cycle during RECEIVING No upgrade has occurred. UPGRADE Resend upgrade. Power cycle during UPGRADING Resend upgrade. PRINTER Power cycle during Upgrade completed. WAIT FOR PRINTER TO REINITIALIZE Print jobs sent to the printer while an update is in process will not interrupt the update. The following table lists possible reasons for the failure of a Remote Firmware Update and the corrective action to take for each situation. ------------------------------------------------------------------ REASON FOR FIRMWARE CORRECTIVE ACTION UPDATE FAILURE ---------------------- -------------------------------- .RFU file corrupted The device will recognize that the file is corrupted and will reject the update. Download the image again from the http://www.hp.com Web site and send the new file to the printer. Wrong printer model The device will recognize the model in .RFU file mismatch and will reject the update. Download the correct image from the http://www.hp.com Web site and send it to the printer. Update interrupted See previous table. NOTE: All HP LaserJet CLJ3700 printers ship from the factory with firmware installed in a backup partition on the flash DIMM. If a Remote Firmware Update fails, the device can use the backup firmware to reboot. You can then attempt the Remote Firmware Update again. ******************************************************************* III. FIXES AND ENHANCEMENTS PROVIDED WITH THIS FIRMWARE REVISION ******************************************************************* You may see improvements for the problems mentioned below by updating your CLJ3700 Printer's firmware with revision "20061206 06.008.0" --Correct incorrect part number used for ITB and Fuser in Turkish and Japanese languages. =========================================================================== Current firmware revisions included in this firmware bundle (Version 06.008.0) 20061206 06.008.0 =========================================================================== DEVICE FIRMWARE REVISION =========================================================================== HP Color LaserJet 3700 Printer: 06.008.0 (Datecode: 20061206 06.008.0) --------------------------------------------------------------------------- *************************************************************************** *************************************************************************** ---------------------------------------------------------------- FIXES AND ENHANCEMENTS PROVIDED WITH PREVIOUS FIRMWARE REVISIONS: ---------------------------------------------------------------- You may see improvements for the problems mentioned below by updating your CLJ3700 Printer's firmware with revision "20060419 06.007.0" -- firmware code adjustment to reduce 49.4C02 errors. -- fix to page count increments when printing multiple copies of a job. =========================================================================== Previous firmware revisions included in this firmware bundle (Version 06.007.0) 20060419 06.007.0 =========================================================================== DEVICE FIRMWARE REVISION =========================================================================== HP Color LaserJet 3700 Printer: 06.007.0 (Datecode: 20060419 06.007.0) NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE INCLUDED WITHIN THE MOST CURRENT REVISIONS You may see improvements for the problems mentioned below by updating your printer's firmware with revision "20050517 06.006.0". -- User-defined custom paper type truncates at 11 characters, it now truncates at the expected 15 characters. -- EIO Page Missing in Printout when 3rd-Party Config Page Registered -- PS jobs generated with DIALOGUE create PS errors -- .rfu dowload does not restart printer when control pannel lock set to "moderate" -- EWS Toner Low Alert not going out untill end of job or later -- Customer Requires Intermediate Control Panel Lock: An inclusion of the "intermediate" control panel lock in the base firmware was created. Below is the table that includes each of the CPLOCK settings including Intermediate: OFF All items in the following menus are locked out: SERVICE MENU (LOCKED WITH FACTORY SET PIN; CPLOCK does not affect this menu's security settings) ============ MINIMUM All items in the following menus are locked out: I/O SUBMENU SYSTEM SETUP SUBMENU RESETS SUBMENU SERVICE MENU (LOCKED WITH FACTORY SET PIN; CPLOCK does not affect this menu¡¦s security settings) ============ MODERATE All items in the following menus are locked out: CONFIGURE DEVICE MENU (INCLUDES ALL SUBMENUS) DIAGNOSTICS SERVICE MENU (LOCKED WITH FACTORY SET PIN; CPLOCK does not affect this menu¡¦s security settings) ============== INTERMEDIATE All items in the following menus are locked out: PAPER HANDLING MENU CONFIGURE DEVICE MENU (INCLUDES ALL SUBMENUS) DIAGNOSTICS SERVICE MENU (LOCKED WITH FACTORY SET PIN; CPLOCK does not affect this menu¡¦s security settings) =================== MAXIMUM All items in the following menus are locked out: INFORMATION MENU PAPER HANDLING MENU CONFIGURE DEVICE MENU (INCLUDES ALL SUBMENUS) DIAGNOSTICS SERVICE MENU (LOCKED WITH FACTORY SET PIN; CPLOCK does not affect this menu¡¦s security settings) In addition, the Stop button is disabled, but it should still be capable of authorizing use of non HP supplies.. -- Turn Off Media Change Requests on Control Panel: A change was made that will not request any intervention when a tray is opened and closed either when the request is just for paper type or for size and type when the paper tray is set to a custom size. To turn this messaging setting off, use the control panel by selecting: "Configure Device" --> "System Setup" --> "Tray Behavior" --> "Size/Type Prompt...". -- unexpected thin line around box that has rounded corners using HPGL commands has been fixed. -- Print job does not change trays when 1st page tray specified to tray set other then plain -- First Page vs. Rest of Job does not print as expected. This has been fixed, so the first page is printed from the expected tray, the the rest of the pages from another tray, as expected. -- Print job does not change trays when 1st page tray specified to tray set other then plain w/PCL 5e. Previously, the customer would be prompted to interact with the printer, now the paper is pulled from the proper trays without prompting the customer. =========================================================================== Previous firmware revisions included in this firmware bundle (Version 06.006.0) =========================================================================== DEVICE FIRMWARE REVISION =========================================================================== HP CLJ3700 Printer: 06.006.0 (Datecode: 20050517 06.006.0) --------------------------------------------------------------------------- *************************************************************************** *************************************************************************** You may see improvements for the problems mentioned below by updating your printer's firmware with revision "20041021 06.005.0". -- If paper is loaded in the middle of a printer job, previously 2-3 pages were skipped. This has been fixed. -- Removed paper tray size/type accessibility via Ews when the control panel lock is set to MAX. -- Improved direct PDF printing -- Improved CID performance -- Latin2 characters that were missing in UTF8 are now available. -- Blank duplex pages are not added to the page counts -- Vivid color table was changed to reflect the CLJ4550 compatibility table -- Large PS files failed after printing approximately 200 pages, this has been fixed. -- PS Error printing PDF in Quark fixed =========================================================================== Previous firmware revisions included in this firmware bundle (Version 06.005.0) =========================================================================== DEVICE FIRMWARE REVISION =========================================================================== HP CLJ3700 Printer: 06.005.0 (Datecode: 20041021 06.005.0) --------------------------------------------------------------------------- *************************************************************************** *************************************************************************** You may see improvements for the problems mentioned below by updating your printer's firmware with revision "20040319 06.004.1". -- Fixed PostScript 49 error -- Improved PCL5 printing efficiency -- Improved Quark printing, files containing PDF images will print correctly now -- Improved Dutch Localization Issues -- Allows pre-printed letterhead paper to be printed where before a 41.5 error was seen. (Note: for the full solution, the DC Controller must also be upgraded for this specific issue only) -- Eliminated random 49.XXX errors when printing PDF’s. -- The Vivid color table has been modified to emulate the CLJ4550's color scheme. This color table will offer more saturation and darker output. To select this color table go into the printer's driver print preferences, select the "color" tab, then select "settings" and choose "vivid" for RGB color printing =========================================================================== Previous firmware revisions included in this firmware bundle (Version 06.004.1) =========================================================================== DEVICE FIRMWARE REVISION =========================================================================== HP CLJ3700 Printer: 06.004.1 (Datecode: 20040319 06.004.1) --------------------------------------------------------------------------- *************************************************************************** *************************************************************************** *********************************** IV. TECHNICAL ASSISTANCE *********************************** Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer. CUSTOMER SUPPORT See your printer's user guide or call your local authorized HP dealer. INTERNET An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products. Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice. * URL for HP LaserJet CLJ3700 Series Support: http://www.hp.com/go/support * URL for Software and Support:http://www.hp.com/go/lj3700_software * URL for Access HP: http://www.hp.com * FTP address: ftp.hp.com Login: anonymous Password: your Internet email address HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers other online services, fax services, and other online support. *************************** V. LEGAL STATEMENTS *************************** TRADEMARK NOTICES MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server 2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries. PostScript is a registered trademark of Adobe Systems Incorporated. Quark and QuarkXpress are trademarks of Quark Inc. Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc., The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Novell is a registered trademark of Novell, Inc., in the United States and other countries. Netscape Navigator, is a registered trademark of Netscape Communications Corporation in the United States and other countries. LICENSE AND COPYRIGHT © Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.