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Air New Zealand deploys IER kiosks with 2D barcode scanners

Nov. 20, 2008

AUCKLAND, New Zealand — Air New Zealand has integrated 111 IER 918 self-check-in kiosks as well as 84 IER 600 2D barcode and RF scanners in its innovative travel process now in operation on domestic flights to streamline check-in and boarding operations.   On November 3, Air New Zealand unveiled its new state-of-the-art check-in and boarding experience, introducing a new layout with new kiosks that enable Auckland Domestic Airport customers to print their own bag tags. The layout also includes a direct-to-conveyor-belt bag drop zone to eliminate queues, new gate scanners for straight-to-gate check-in, boarding for customers without bags as well as several new technological enablers for frequent flyers.   In this project, IER — a supplier of passenger and baggage processing solutions in the air transportation industry — has been selected to provide Air New Zealand with a total of 111 IER 918 self-service check-in kiosks, part of which have been deployed first at the country's three main airports: Auckland first, then Christchurch and Wellington. The secondary airports will be equipped at a later date.    The IER 918 kiosks chosen by Air New Zealand are equipped with a 2D barcode scanner for reading passengers' boarding passes that have previously been printed or received on their mobile phones. The kiosks are also equipped with an RF scanner for reading the ePass RF sticker provided to selected members of the Airpoints program by the airline, which is applied either to the back of their mobile phone or on their Frequent Flyer card. Travellers will check in their bags at the kiosks. The IER 918 kiosks are equipped with a bag-tag printer for delivery of their baggage tags to the passengers for self-tagging before drop-off.

Topics: Airport Kiosks, Asia & Pacific Rim, Check-in/Check-out kiosks, Customer Experience, Security, Tourism & Travel

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