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# Copier Problems

This section describes photocopy problems and possible solutions.

Problem | Solution
--- | ---
Photocopied pages are not in correct order. | On the control panel, change the [Sort] setting under copy settings to collate pages as you require. For details about [Sort], see Copy Settings.
Photocopied paper is blank. | The original is not set correctly. When using the exposure glass, place originals copy side down. When using the ARDF or ADF, place them copy side up. See Placing Originals.
The wrong original was copied. | If copying from the exposure glass, make sure that there are no originals in the ARDF or ADF.
Copied pages come out too light. | Low room temperature may have caused the machine to scan originals unclearly. Selecting [Long] for [Scan Warm-up Time] under system settings may help to improve the scanning quality. See System Settings.
Copied pages are too dark or too light. | Adjust the image density. See Adjusting Image Density.
Copied pages do not look the same as the originals. | Select the correct scan mode according to the type of original. See Selecting the Document Type According to Original.
Black spots appear when photocopying a photographic print. | The original may have stuck to the exposure glass due to high humidity. Place the original on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the ARDF or ADF open when copying.
A moire pattern is produced. | The original probably has heavily lined or dotted areas. Switching the setting for image quality between [Photo] and [Mixed] may eliminate the moire pattern. See Selecting the Document Type According to Original.
Photocopied paper is dirty. | Image density is too high. Adjust the image density. See Adjusting Image Density. Toner on the printed surface is not dry. Do not touch printed surfaces immediately after copying. Remove freshly printed sheets one by one, taking care not to touch printed areas. The exposure glass or ARDF or ADF is dirty. See Cleaning. Before placing originals on the exposure glass, make sure that toner or correction fluid is dry.
When copying from the exposure glass, the print area of the copy is out of alignment with the original. | Place the original copy side down, making sure that it is aligned to the rear left corner and pressed flat against the exposure glass.