ContentsPreviousNext
Settings

# Error and Status Messages on the Screen

This section describes the meaning of messages that appear on the screen and what to do when a particular message appears.

Messages are listed in alphabetical order in the table below.

"X" indicates the parts of the messages that appear differently depending on a specific situation, such as the paper sizes, paper types, or tray names.

Message | Causes | Solutions
--- | --- | ---
2XXX14 | The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large. | The paper tray was empty. Load paper in the paper tray. See Loading Paper. The tray set for [Select Paper Tray] under [Fax Features] did not contain A4, Letter, or Legal size paper. Load valid size paper in the tray, and configure the paper size settings under [System Settings] accordingly. A cover or tray was open. Close the cover or tray. There was a paper jam. Remove the jammed paper. See Removing Printing Jams. A print cartridge was empty. Replace the print cartridge. See Replacing the Print Cartridge. The received fax was too large. Ask the sender to resend the document in parts as several smaller individual faxes, or to send at a lower resolution.
ADF Cover Open Close ADF Cover | The ARDF/ADF cover is open. | Close the cover completely.
ADF Orig. Misfeed Open ADF Cover and remove paper. | An original has been jammed inside the ARDF or ADF. | Remove jammed originals, and then place them again. See Removing Scanning Jams (Type 2 model) or Removing Scanning Jams (Type 1 model). Check the originals are suitable for scanning. See Placing Originals.
Available: 2 Sided Copy A4/LG/LT | 2-sided copy could not be performed because the tray does not contain the valid size paper, which are A4, Letter, or Legal. | Specify the tray containing the A4, Letter, or Legal size paper in the [Select Paper] setting. See Copy Settings. Specify A4, Letter, or Legal for the tray selected for printing copies. See System Settings.
Available: IDCard Copy A4 or 8 1/2 x 11 | ID card copy could not be performed because the tray does not contain the valid size paper, which are A4 or Letter size. | Set the machine to print copies using the A4 or Letter size paper in the [Select Paper] setting. See Copy Settings. Specify the A4 or Letter size paper for the tray selected for printing copies. See System Settings.
Busy | Fax transmission could not be completed because the destination's line was busy. | Wait for a while and send the fax again.
Cannot Copy This Setting Comb.: 2 on 1 / 4 on 1 | Combined copying could not be performed because the tray does not contain the valid size paper, which are A4, Letter, or Legal size. | Set the machine to print copies using the A4, Letter, or Legal size paper in the [Select Paper] setting. See Copy Settings. Specify the A4, Letter, or Legal size paper for the tray selected for printing copies. See System Settings.
Cannot copy. Set original to ADF. | Combined copying/2-sided copying could not be performed because the originals were not placed in the ARDF or ADF. | Use the ARDF or ADF, even when copying a single sheet. If you need to use the exposure glass, turn off combined copying/2-sided copying in [Duplex/Combine] under copy settings, and then try again. See Copy Settings.
Check Paper Size | The paper size set for the document differs from the size of the paper in the indicated tray. | Press [FormFeed] to begin printing, or press [JobReset] to cancel the job.
Check Paper Type | The paper type set for the document differs from the type of the paper in the indicated tray. | Press [FormFeed] to begin printing, or press [JobReset] to cancel the job.
Connection Failed | The line could not be connected correctly. | Confirm that the telephone line is properly connected to the machine. Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company.
Cover open | A cover is open. | Close the cover completely.
Dest. is not Programmed | No Quick Dial entry is associated with the One Touch button you pressed. | Press a different One Touch button. Assign a registered destination to the One Touch button. See Registering Scan Destinations.
Dial Failed | The fax could not be sent. | Confirm that the fax number you dialed is correct. Confirm that the destination is a fax machine. Confirm that the line is not busy. You may need to insert a pause between dial digits. Press the [Pause/Redial] key after, for example, the area code.
Exceeded Max.E-mail Size | The scan file exceeds the size limit for files that can be sent through e-mail. | Configure [Resolution] under scanner settings to reduce the scanning resolution. See Scanner Settings. Configure [Max. E-mail Size] under scanner settings to increase the allowed size. See Scanner Settings.
Failed to Access File Press Clear key | The Scan to USB function failed because the machine could not access the USB flash disk properly. | Use a USB flash disk that is not password- or write-protected.
Failed to Create File Press Clear key | The Scan to USB function failed because there was not enough memory on the USB flash disk. | Use a USB flash disk with enough memory.
Fax Job Memory Overflow | The number of fax jobs in memory (unsent or unprinted faxes) has reached maximum, so new jobs cannot be stored. | Wait until pending jobs have been transmitted or printed.
I-Fax POP3 fails | Connection to the POP3 server failed. | Confirm that the network cable is properly connected to the machine. Confirm that the network settings such as IP address, DNS, and POP3 settings have been configured properly (make sure that no double-byte character is used). See Configuring the Network Settings.
Indep.Sply.Prt.Cart. | A non-supported print cartridge is installed. | Remove and replace it with a print cartridge specified by an authorized dealer.
Internal Misfeed | Paper has been jammed in the machine. | Remove the jammed paper. See Removing Printing Jams.
Memory Almost Full | Memory has almost reached capacity during sort copy. | If several originals are still to be scanned, it is recommended to start printing now, and copy the remaining originals separately. If originals are being scanned from the ARDF or ADF, remove any remaining pages from the ARDF or ADF.
Memory Overflow | The data is too large or complex to print. If you try to print a Locked Print file stored in the machine with the printer driver's [Resolution] set to [1200 × 600 dpi] or higher in the [Print Quality] tab, printing may be canceled depending on the machine's current memory usage. | Select [600 × 600 dpi] in [Resolution] under [Printer Features] to reduce the size of data. See Printer Feature Settings. If using the PCL6 printer driver, set [Resolution] in [Print Quality] to [600 × 600 dpi]. If using the PostScript 3 printer driver, set [Print Quality:] in [Graphics] to [600 × 600 dpi]. Print or delete other Locked Print files in the machine, and then print the Locked Print file that the machine failed to print. Alternately, resend the Locked Print file to the machine with [Resolution] set to [600 × 600 dpi], and then print the Locked Print file.
Memory Overflow | The machine's memory reached capacity while scanning the first page of the original to store a fax job in memory before transmission. The machine's memory reached capacity while sending a fax via LAN-Fax. The machine's memory reached capacity while storing a fax in memory in Memory Transmission mode. | Resend the fax in parts as several smaller individual faxes, or send at a lower resolution.
Memory Overflow TX Cancel | Memory has reached capacity while scanning the second or later pages of the original when trying to send a fax in Memory Transmission mode. | Press [TX] to send only the pages that have been scanned in memory, or press [Cancel] to cancel.
Misfeed: Bypass Tray | Paper has been jammed in the bypass tray. | Remove the jammed paper. See Removing Printing Jams.
Misfeed: Dup. Unit Remove Paper | Paper has been jammed in the duplex unit. | Remove the jammed paper. See Removing Printing Jams.
Misfeed: Stnd. Tray | Paper has been jammed in the paper exit area. | Remove the jammed paper. See Removing Printing Jams.
Misfeed: Tray 1 | Paper has been jammed in the tray 1 paper input area. | Remove the jammed paper. See Removing Printing Jams.
Misfeed: Tray 2 | Paper has been jammed in the tray 2 paper input area. | Remove the jammed paper. See Removing Printing Jams.
Net Communication Error | Connection with the server was lost while sending or receiving data. | Contact the network administrator.
Network is not Ready | A scanned file could not be sent because the machine has not received IP address information from the DHCP server completely. | Wait until the machine receives the IP address information completely, and then try the operation again.
On Hook or Stop key | The machine has been off-hook for an extended period of time. | Put down the handset or press the [Clear/Stop] key.
Out of Paper: X | The indicated tray has run out of paper. | Load paper to the indicated tray. See Loading Paper.
Please Restart Machine | The machine needs to be restarted. | Turn off the power, and then turn it back on.
Print Cart. Set Error | The print cartridge has not been installed or has not been installed correctly. | Reinstall the print cartridge. See Replacing the Print Cartridge.
Remove Paper: Bypass Tray | The machine failed to proceed with the print job, because tray 1 or tray 2 was specified as the input tray but paper was set in the bypass tray. | Remove paper from the bypass tray.
Replace Required Soon: Print Cartridge | The print cartridge is almost empty. | Prepare a new print cartridge.
Replacement Required: Fusing Unit | The fusing unit is no longer usable, and must be replaced. | Contact your sales or service representative.
Replacement Required: Paper Feed Roller | The paper feed roller is no longer usable, and must be replaced. | Contact your sales or service representative.
Replacement Required: Print Cartridge | The machine has run out of toner. | Replace the print cartridge. See Replacing the Print Cartridge.
Replacement Required: Transfer Roller | The transfer roller is no longer usable, and must be replaced. | Contact your sales or service representative.
RX Comm. Error | A reception error occurred, and the fax could not be received correctly. | If possible, contact the sender of the fax and ask them to resend it.
Scan (NW) Disconnected | A scanned file could not be sent because the Ethernet cable was not connected properly. | Reconnect the Ethernet cable properly, and then try the operation again.
Scan (USB) Disconnected | The USB cable was disconnected while scanning from a computer. | Reconnect the USB cable properly, and then try the operation again.
Server Connection Failed | A scanned file could not be sent because the destination could not be reached. | Confirm that the destination is registered correctly, and then try the operation again.
Server Response Error | An error occurred in communication with the server before beginning transmission. | Confirm that the destination is registered correctly, and then try the operation again. If the problem could not be solved, contact the network administrator.
Service call - X | A fatal hardware error has occurred, and the machine cannot function. | Contact your sales or service representative.
Set Correct Paper | The tray set for [Select Paper Tray] under [Fax Features] does not contain A4, Letter, or Legal size paper. | While the message is displayed, press the [OK] key. A menu for changing the paper size of the current tray appears. Load A4/Letter/ Legal size paper in the tray, and then select the corresponding paper size using [][] keys and press the [OK] key. The machine will then print out the fax. Note that the paper size setting for the tray under system settings will be changed. See System Settings.
Set Original to ADF Cannot use exposure glass with set. in [Scan Size]. | Scanning could not be performed because the originals were not placed in the ARDF or ADF, even though the machine is set to scan originals larger than A4/Letter size. | Use the ARDF or ADF, even when scanning A4/Letter or smaller size originals. If you need to use the exposure glass, set A4/Letter or smaller size in [Scan Size] under scanner settings, and then try again. See Scanner Settings.
Sort Copy was Cancelled | The machine's memory reached capacity while originals were being scanned from the ARDF or ADF to perform sort copying. | Press [Exit] to print the originals that were successfully scanned into memory. Then, copy again the originals left in the ARDF or ADF.
TX Comm. Error | A transmission error occurred, and the fax could not be transmitted correctly. | If the [Auto Redial] setting is enabled, the machine will redial the number and try again. If all attempts fail, or if the machine is in Immediate Transmission mode, the fax will not be transmitted. Try the operation again.
Unavailable Paper Type | 2-sided copy could not be performed because the tray does not contain the valid type paper, which are thin, plain, recycled, color, preprinted, prepunched, thick paper 1, or letterhead. | Specify the tray containing the valid type paper in the [Select Paper] setting. See Copy Settings. Specify the valid paper type for the tray selected for printing copies. See System Settings.
Unsupported Device Please Remove | The Scan to USB function failed because a USB device other than a USB flash disk or a USB flash disk with an unsupported file system was used. | Use a USB flash disk that is compatible with the Scan to USB function.
Unsupported Device Press Clear key | The Scan to USB function failed because a USB device other than a USB flash disk or a USB flash disk with an unsupported file system was used. | Use a USB flash disk that is compatible with the Scan to USB function.
Unsupported USB Hub Please Remove | The Scan to USB function failed because a USB device other than a USB flash disk or a USB flash disk with an unsupported file system was used. | Use a USB flash disk that is compatible with the Scan to USB function.
USB Disconnected Press Clear key | The Scan to USB function failed because the USB flash disk was removed before the operation could be completed. | Check that the USB flash disk is securely inserted in the machine. Do not pull out the USB flash disk until "Ready" appears on the display.
USB Memory Overflow Press Clear key | The Scan to USB function failed because there was not enough memory on the USB flash disk. | Use a USB flash disk with enough memory.
Write Protect Press Clear key | The Scan to USB function failed because the machine could not access the USB flash disk properly. | Use a USB flash disk that is not password- or write-protected.