Support
Customer Support

Automated customer support

You can reach IBM's automated support services 24 hours a day, every day. The services contain the most up-to-date information about IBM Networking products. Use these free, automated customer support services to get troubleshooting information, installation notes, software upgrades, product information and technical documents:

World Wide Web and Internet FTP

Customer Support Technicians

IBM also has technical support centers world wide, staffed by technicians.

Call IBM Support Line


Using the Internet
World Wide Web and Internet FTP

Get support information and download software updates from IBM's World Wide Web server or from the IBM FTP server.

IBM World Wide Web server

Latest Drivers:	http://www.ibm.com/networking/support   Go to support web site
IBM Corporate:	http://www.ibm.com   Go to Corporate web site
IBM PC Company Home Page	http://www.pcco.ibm.com   Go to Corporate web site
IBM Network Hardware Home Page	http://www.networking.ibm.com   Go to Corporate web site
Navigate to a specific product and then look for support information.

IBM FTP server

Anonymous ftp to:  ftp.pcco.ibm.com

or

Anonymous ftp to:  lansupport.raleigh.ibm.com

Directory: /pubs/products/lanprods/ethernet


Calling Customer Support
Customer Support

IBM Help Center:	1-800-772-2227
IBM Software Support:	1-800-237-5511
HelpPC (Canada)	1-800-565-3344